Refund policy

Return & Refund Policy

We want you and your pet to be happy with your LUVENTA purchase. If there is a problem with your order, please contact us at support@luventapets.com and we’ll work with you to resolve it.

Damaged, defective, incorrect, or missing items

If your order arrives damaged or defective, or you receive an incorrect item or an item is missing from your order, please contact us within 30 days of delivery.

Include your order number and clear photos or videos showing the issue, including the product, packaging, and shipping label where applicable. We may require this information to verify the issue.

Once your claim has been reviewed and approved, we may provide a replacement or refund, as appropriate.

Returns and change-of-mind requests

Because of our fulfillment model, we do not maintain a general return facility for unwanted or change-of-mind products. Please contact us before attempting to return any product. Products sent to an address without prior authorization may not be accepted or refunded.

Nothing in this policy limits any rights you may have under applicable consumer-protection law.

Order cancellations

If you need to cancel or change an order, contact us as soon as possible at support@luventapets.com. We will try to accommodate your request, but orders that have already entered processing or shipped generally cannot be cancelled or modified.

Delivery issues

If your order has not arrived within the expected delivery timeframe, contact us and we will investigate the shipment.

If tracking shows an order as delivered but you have not received it, we may ask you to check with household members, neighbors, the carrier, or obtain confirmation from the carrier before we can resolve the claim.

Refunds

If a refund is approved, it will be issued to your original payment method. After a refund is processed, your bank or payment provider may require additional time to post the funds to your account.

Original shipping charges, if any, are generally non-refundable unless required by applicable law or the refund results from an error with your order.

Unauthorized returns

Please do not send products directly to the manufacturer, supplier, or any address shown on the package. Contact us first at support@luventapets.com for instructions.

Contact

For questions regarding returns, refunds, cancellations, damaged products, or your order, contact:

LUVENTA
Operated by DBC Ventures LLC
Email: support@luventapets.com
Website: luventapets.com