Terms of service

Terms of Service

This website is operated by DBC Ventures LLC under the brand LUVENTA. Throughout the site, the terms “we,” “us,” and “our” refer to DBC Ventures LLC and LUVENTA.

By visiting luventapets.com, browsing our website, or purchasing from us, you agree to these Terms of Service and any additional policies referenced on our website.

1. Online Store Terms

You may use our website only for lawful purposes. You must not use our products, services, or website in any way that violates applicable law or the rights of others.

You must provide accurate, current, and complete information when placing an order.

2. Products and Product Information

We make reasonable efforts to display product descriptions, images, specifications, colors, and other information accurately.

Actual product appearance may vary slightly due to screen settings, manufacturing changes, supplier updates, or other reasonable variations.

We may modify product descriptions, prices, availability, or discontinue products at any time.

3. Orders

All orders are subject to acceptance and product availability.

We reserve the right to refuse, limit, or cancel an order where reasonably necessary, including in cases of suspected fraud, pricing errors, product availability issues, incorrect customer information, or other operational concerns.

If we cancel an order after payment has been collected, an appropriate refund will be issued to the original payment method.

4. Pricing and Payment

Prices are displayed in the currency shown on the website and may change without notice.

Applicable taxes, shipping charges, duties, or other fees will be disclosed where required during checkout.

Payment must be successfully authorized before an order can be processed.

5. Shipping and Delivery

Shipping, processing times, tracking, delivery estimates, and related conditions are governed by our Shipping Policy.

Estimated delivery dates are not guaranteed unless expressly stated otherwise.

6. Returns, Refunds and Cancellations

Returns, refunds, replacements, cancellations, damaged items, missing items, and related requests are governed by our Return & Refund Policy.

7. Third-Party Fulfillment and Services

We may use third-party suppliers, fulfillment partners, payment processors, shipping carriers, software providers, and other service providers to operate our store and fulfill orders.

We remain responsible for handling customer service matters relating to purchases made through our store, subject to these Terms and applicable law.

8. Website Content and Intellectual Property

Unless otherwise stated, the branding, text, graphics, logos, design elements, and other original content on this website are owned by or licensed to DBC Ventures LLC.

You may not reproduce, distribute, modify, sell, or commercially exploit our website content without prior written permission, except where permitted by law.

9. Prohibited Uses

You may not use the website to engage in fraud, transmit malicious code, interfere with website security, collect information unlawfully, infringe intellectual property rights, or violate applicable law.

10. Accuracy of Information

We aim to provide accurate information but do not guarantee that all website content will always be complete, current, or error-free.

If we discover a material error relating to an order, we may contact you to correct the issue or cancel and refund the affected order where appropriate.

11. Limitation of Liability

To the maximum extent permitted by applicable law, DBC Ventures LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the website or products.

Nothing in these Terms excludes or limits liability or consumer rights where such exclusion or limitation is prohibited by law.

12. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold DBC Ventures LLC harmless from claims, damages, liabilities, and reasonable expenses resulting from your unlawful use of the website or violation of these Terms.

13. Privacy

Your submission and use of personal information through the website is governed by our Privacy Policy and applicable privacy laws.

14. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page and will apply from the date they are published, subject to applicable law.

15. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

16. Governing Law

These Terms are governed by applicable law. Nothing in this section removes any mandatory consumer rights that apply based on a customer’s place of residence.

17. Contact Information

Questions about these Terms may be sent to:

LUVENTA
Operated by DBC Ventures LLC
Email: support@luventapets.com
Website: luventapets.com