Shipping policy

Shipping Policy

Thank you for shopping with LUVENTA. We work with third-party fulfillment and shipping partners to deliver your order.

Order Processing

Orders are generally processed within 1–3 business days. During holidays, peak seasons, periods of high demand, or other exceptional circumstances, processing may take longer.

Business days do not include weekends or public holidays.

Estimated Delivery

Delivery times vary depending on the product, fulfillment location, destination, carrier, and other logistics factors.

For orders delivered within the United States, many orders may arrive within approximately 3–15 business days after processing, depending on where the product is fulfilled.

These are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, holidays, customs, high shipping volumes, and other circumstances outside our control may affect delivery.

Multiple Items

If you purchase multiple products, your order may be fulfilled from different locations. As a result, products from the same order may arrive in separate packages or at different times.

Tracking

When tracking information becomes available, it will be provided using the contact information associated with your order. Tracking information may require some time to update after shipment.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If you notice an error in your shipping address, contact us immediately at support@luventapets.com. We will try to assist before fulfillment begins, but we cannot guarantee that an address can be changed after an order has entered processing or shipped.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact support@luventapets.com with your order number so that we can investigate.

If tracking indicates that your package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building management, or the carrier before contacting us.

Shipping Destinations

Available shipping destinations are shown during checkout. Availability may vary by product and fulfillment location.

Duties, Taxes and Import Charges

International orders, where available, may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country. Where applicable, responsibility for such charges will be communicated in accordance with applicable law and the checkout terms.

Questions

For shipping or delivery questions, contact:

LUVENTA
Operated by DBC Ventures LLC
Email: support@luventapets.com
Website: luventapets.com